Refund policy

At RS Lines, customer satisfaction is important to us. Please read our policy carefully before placing your order.

Inspection Upon Delivery

• Inspection of products during Cash on Delivery is not available.
• If you would like to inspect products before purchasing, we would be happy to welcome you at our physical store.

Before Placing Your Order

To help ensure your satisfaction, we kindly ask that you carefully review the product size, color, and details before confirming your order.

Exchange Eligibility

An item may only be exchanged if:

• It has a manufacturing defect or was received incorrectly.
• The item is returned in its original condition, unused, unwashed, with all original tags attached, and in its original packaging.

Return Upon Refusal of Delivery

If you decide not to receive your order upon delivery, you may return it immediately to the courier. In this case:

• The item must remain in its original condition.
• Only the shipping fee will be charged.

Non-Returnable Items

Returns or exchanges will not be accepted for items that:

• Have been used or washed.
• Are missing original tags or packaging.
• Show signs of wear or damage caused after delivery.
• Do not have a manufacturing defect.

Contact Us

If you experience any issue with your order, please contact our customer support team as soon as possible. We will be happy to assist you and find the best possible solution.